Travel Associations have called upon the International Air Transport Association (IATA) to formulate a policy that will guarantee a refund for cancelled travel during the COVID-19 period.
Travel Associations worldwide who attended a virtual forum organised by the United Federation of Travel Agents (UFTAA) agreed that the refund policies by airlines have been a challenge for passengers and travel agents.
The Kenya Association of Travel Agents (KATA) has been very vocal in demanding for refunds from airlines. The calls headed by KATA Chairman Mr. Mohammed Wanyoike and CEO Ms Agnes Mucuha have been relentless especially due to the negative effects to the economy caused by the COVID-19 pandemic.
