Month: February 2020

Digitalization has revolutionized the way airline products and services are merchandised, marketed, and distributed. Today, airlines and travel agencies have improved tools to sell and distribute their products to tech-savvy consumers, delivering on the industry’s promise of a modern and personalized flight shopping experience.

Recent retailing agreements have given a new lease on life to the airfare clearinghouse. “The immediate impact of the deals is that it’s a flashing signal to the industry that airlines have finally reached an inflection point in how they distribute airfares and related products and services,” said Sean O’Neill, travel tech editor for Skift. Read More

Trade between China and Kenya has been dealt a further blow after the suspension of the only remaining direct flights between the Asian country and Nairobi amid fears of the spread of the novel coronavirus, which had by Sunday infected 37,198 people in China alone.

China Southern Airlines has cancelled all its four weekly direct flights only 10 days after Kenya Airways halted direct flights into Guangzhou, China. This came against the backdrop of reports that 2,600 new cases had been reported by Sunday. Read More

Travel disruptions are not only inconvenient for passengers. For airlines, they present a period of increased pressure when policy and expectation management really matter. Soft costs can be a big financial burden on airlines around busy travel times, but social media can help. To better understand what issues airlines face, we caught up with an expert.

When it comes to travel disruption, airlines do not only incur costs on the physical side of things. Repatriating passengers, covering hotel costs, and rebooking flights cover just a fraction of the disruption that airlines must fix. Customer sentiment and loyalty count for something too. Read More