Everything You Need to Know

Frequently Asked Questions

Everything you need to know about planning your East African safari, booking policies, park requirements, and travel preparation. Can't find what you're looking for? Get in touch — our team responds promptly.

Bookings

How do I make a booking?

Contact us by phone, WhatsApp, email, or through the enquiry form on our website. One of our travel specialists will respond within 2 hours.

What deposit do I need to pay?

Most packages require a 50% deposit to confirm, with the balance due 30 days before departure.

MICE & Corporate

What is MICE travel?

MICE stands for Meetings, Incentives, Conferences, and Exhibitions. We handle all corporate travel needs.

Payments

What payment methods do you accept?

We accept payments by Credit Card, Bank Transfer (EFT), and M-Pesa.

Safaris & Packages

What is the best time to visit the Masai Mara?

The Great Migration occurs July–October. However, the Mara is spectacular year-round.

Can I customise a package?

Absolutely. All our packages are starting points. We tailor every itinerary to your dates, budget and interests.

Travel Practicalities

Do I need travel insurance?

We strongly recommend it. A comprehensive policy covers medical emergencies, evacuation, cancellation, and lost luggage.

What vaccinations do I need for Kenya?

Yellow Fever may be required. Malaria prophylaxis is recommended for most safari areas. Consult your doctor.

Our safari concierges are ready to assist you every day.

Still Have Questions?

Our travel specialists are available Monday–Friday 8am–6pm and Saturday 9am–1pm. Reach us directly for fast assistance.

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